To our Valued Distributors,
Norwood has recently announced the consolidation of our San Antonio site into other Norwood and BIC Graphic USA locations such as our Red Wing, MN site by the end of 2010. We understand that this raises concerns among our Texas distributors. This will be a year-long process, during which we will carefully implement the relocation of our operations with as little disruption to day-to-day business as possible. We will also continue to honor 2010 catalog policies and pricing and your order process will not change.
- All order contact information (phone, fax, email) remains the same.
- Lead times will remain the same.
- FOB points for ground shipments will remain the same through 2010.
- Your sales representatives will also remain in place, as we will continue to maintain separate sales forces.
- We will continue to provide 24-Hour Service on the 220+ items in the Drinkware & Housewares and Bags, Meeting and Outdoor categories.
It is our intent to keep you informed throughout the relocation process of any events that would affect your business. We remain committed to offering you the products and services you have grown to trust.
We thank you for your continued support and for your business.