BIC Graphic NA Hero: Michael O’Reilly

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Credit Department Team Lead – Clearwater, FL

In his 6+ years with BIC Graphic NA , Michael has stood out by supporting his team while handling customer escalations and always ensuring utmost satisfaction for his customers. He is passionate about providing excellent service and taking ownership to resolve any issues that are escalated to him.

Michael started with the credit inbound team over 6 years ago and worked to become a team lead for over 3 years. Currently he manages the new accounts team, inbound associates and billing. His favorite part of working at BIC Graphic NA is handling escalated calls and turning a negative experience into a positive one. He strives to provide Best in Class Service to both external and internal customers and always follows up with distributors to ensure they are completely happy with the end result. Teamwork is also very important to Michael.

His favorite product  is the ICLGEL BIC® Intensity® Clic™ Gel. He always keeps a few handy in the office.

Outside of work Michael likes fishing, watching college football and rugby. He takes his dog Charlene on long walks after work and long drives on the weekend. He is also always on the prowl for a great cheeseburger and loves spicy food.

Thanks, Michael, for always working to make people happy both inside and outside of BIC Graphic NA!

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