Looking Back at Our BIC Graphic NA Heroes

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At BIC Graphic North America, we help build brand legacies by leveraging our powers as a team to create energy, win the right way and deliver an exceptional customer experience. Our BIC Graphic NA Heroes exemplify our People Powers to make a positive difference in our business every day.

Thanks to all our 2019 BIC Graphic NA Heroes for going above and beyond to deliver amazing results!


BGNA-Hero-Caroline-SavageCaroline Savage

Customer Relations / Customer Service – Red Wing, MN

Caroline is a BIC Graphic NA Hero for consistently maintaining a great attitude. Even after working long hours and tackling difficult tasks Caroline remains positive while helping customers in any way she can.


BGNA-Hero-Melanie-DeanMelanie Dean

Marketing Associate – Clearwater, FL

Melanie Dean is a BIC Graphic NA Hero for elevating the look of our storyboards and tackling projects outside the scope of her daily responsibilities. She has also been integral in several marketing initiatives.


BGNA-Hero-Donna-HearlDonna Hearl

Credit Associate – Clearwater, FL

Donna is a BIC Graphic NA Hero for going well above what is expected of her every day. Her willingness to put the customer first and contribute to the success of the team makes her a true BIC Graphic NA Hero.


BGNA-Hero-Brandon-CarmichaelBrandon Carmichael

Custom Sourcing & Quotes Associate – Clearwater, FL

Brandon is a BIC Graphic NA Hero for his instrumental help in implementing Smartsheets for quoting and his willingness to adapt. With more than seven years of experience with BGNA, Brandon’s extensive company knowledge is invaluable!


BGNA-Hero-Casey-Walter.JPGCasey Walter

Sr. Manager, HR Transformation – Red Wing, MN

Casey is a BIC Graphic Hero as part of the BG People Team driving technology and strategic initiatives. She has built several solutions within SmartSheets to gain information and track valuable People data to identify trends and implement process improvements.


BGNA-Hero-Jennifer-FonsecaJennifer Fonseca

North America Import/Export Customs Compliance Specialist – Clearwater, FL

Jennifer is a BIC Graphic NA Hero for living and breathing import-export compliance and always getting the best deal for the company. She is a caring and generous person who is a valuable asset to our team!


BGNA-Her-Crystal-OravisCrystal Oravis

Legal – Clearwater, FL

Crystal is a BIC Graphic NA Hero as an integral part of our Legal Team, tackling each task with an eagerness to learn about the impact of a legal department in the promotional products industry.


BGNA-Hero-Keith-WatsonKeith Watson

Operations Master Trainer – St. Petersburg, FL

Keith is a BIC Graphic NA Hero because of his passion for training new employees and dedication to giving every new hire a positive first experience with the company! He gets satisfaction from helping people develop into full-time team members and worked hard creating valuable training processes.


BGNA-Hero-Michelle-ReimerMichelle Reimer

Manufacturing and Vendor Liaison – Red Wing, MN

Michelle is a BIC Graphic NA Hero for demonstrating a high level of ownership in her role on the New Vendor Liaison Team. She clearly communicates with vendors to stay on top of fixing imprint colors, product colors, ship methods and submitting rush orders.


BGNA-Hero-Alice-CheungAlice Cheung

Product Development Manager – Hong Kong

Alice is a BIC Graphic NA Hero for always helping the business grow and adapt as an integral member of the drinkware team. She is a strong liaison with manufacturing facilities in Asia and is a great team player with a consistently positive attitude!


BGNA-Hero-Jonaleah-Carrow-ShermanJonaleah Carrow-Sherman

Manufacturing Facilitator – Clearwater, FL

Jonaleah is a BIC Graphic Hero who demonstrates her her passion for creating excellence in the drinkware department. She can always be relied on to make sound strategic decisions and motivate her team.


BGNA-Hero-April-Ryan.JPGApril Ryan

Lasers, Pad Printing, Golf Ball Printing, Embroidery Team Lead – Red Wing

April is a BIC Graphic NA Hero for going above and beyond in the Oracle implementation and training of manufacturing associates, as well as being instrumental in scheduling the embroidery work flow every day.


BGNA-Hero-Julie-DunnJulie Dunn

Inside Sales Account Manager – NC, SC, WI – Clearwater, FL

Julie is a BIC Graphic NA Hero who uses her sharp sales skills to go after business and find programs that help both the client and BIC Graphic NA. She is an awesome team player who is always willing to help her teammates and customers!


BGNA-hero-April-Smith.JPGApril Smith

Pricing Associate – Clearwater, FL

April is a BIC Graphic NA Hero who exemplifies teamwork by going above and beyond to help train Pricing Team members. She is always willing to assist fellow co-workers in their day-to-day duties and assume new responsibilities to help the team.


BGNA-hero-Kari-VothKari Voth

Customer Relations Team Lead – Red Wing, MN

Kari is a BIC Graphic NA Hero for leading the training on new processes with the Vendor Liaison Team. She is recognized for working hard every day to make sure orders are routed quickly and correctly, training her fellow team members, and helping to resolve any issues that arise.


BGNA-Hero-Jamie-KrzmarzickJamie Krzmarzick

Marketing Coordinator – Sleepy Eye, MN

Jamie is a BIC Graphic NA Hero because of her fantastic ability to keep everything running smoothly. From print projects to mailing lists, to all her marketing coordination; we know we can depend on Jamie to get the job done quickly and accurately with a positive attitude!


BGNA-Hero-Cassie-OttoCassie Otto

Senior Human Resources Business Partner – Red Wing, MN

Cassie is a BIC Graphic NA Hero for going above and beyond to exemplify our People Powers by traveling to support the Clearwater site as needed. Cassie balances her duties at her home site while also having a tremendously positive impact on our Clearwater team.


BGNA-Hero-Ruth-BeyersRuth Beyers

Elite Customer Care – Red Wing, MN

Ruth is a BIC Graphic NA Hero for her willingness to be flexible and pitch in wherever needed! While helping the business in various roles, Ruth has proven to be a positive, patient and invaluable team player.


BGNA-Hero-Dan-Erdman.JPGDan Erdman

IT Business Analyst, Integrations – Clearwater, FL

Dan is a BIC Graphic NA Hero for working tirelessly with distributors, suppliers, and other departments to get data flowing between systems. He has been instrumental in integrating new brand partners with our systems this year, and led the effort to set up an automated processes to improve the customer experience.


BGNA-Hero-Mary-CrutchleyMary Crutchley

Master Scheduler – Clearwater, FL

Mary is a BIC Graphic NA Hero for effectively highlighting issues and showing sound judgement when making decisions that are critical for our customers’ satisfaction. She always recognizes the potential in others and goes above and beyond to exceed customer expectations.


BGNA-hero-Whitney-RaphaelWhitney Raphael

Elite Customer Care Representative – Red Wing, MN

Whitney is a BIC Graphic NA Hero for demonstrating customer obsession in her daily interactions with 4imprint. She has built positive relationships and knows the business well, so she is willing to do what it takes to get the job done and create positive outcomes for her customers.


BGNA-Hero-Roy-HakansonRoy Hakanson

Electrical Engineer – Clearwater, FL

Roy is a BIC Graphic NA Hero for anticipating issues, recognizing vulnerable equipment situations and recommending solutions to help keep production running smoothly. He is a valuable member of our Engineering Team and a true asset to BGNA!


©2019 BIC Graphic North America, Clearwater, FL.

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