At BIC Graphic, we are working hard to provide the best solutions and experiences for our customers.
We have made changes over the last year to help fulfill this promise including improving service technologies, workflow structure and process improvements.
This is all part of our journey towards providing a more seamless, responsive and proactive experience.
So, what does this mean to you?
Here are the changes that will benefit you most.
Salesforce CRM System is now used across Customer Care, Credit, Marketing and of course, our Sales Team! This allows for complete transparency across every customer interaction, so we are faster to serve your needs.
You will notice the use of case numbers as part of the Salesforce CRM system. Case numbers allow our teams to quickly and easily pull up all communications and updates we may have related to any of your questions, feedback or issues we receive via phone or email.
ENHANCED CUSTOMER SERVICE: In an effort to efficiently respond to your needs and questions, as well as the continuously changing demands of our marketplace, we have further expanded our partnerships with proven global leaders in Customer Experience. Our newest partner brings over a decade of knowledge and experience, which will allow us to be more proactive, as well as responsive, in our Customer interactions.
YOUR TIME IS PRECIOUS – SO SAVE IT!
- We now have a new call back assist option so you can choose not to wait on hold, and we will call you back promptly
- You can now place orders, check order status, order history, estimate shipping, create a virtual sample or access case studies, test reports, images and art templates all at bicgraphic.com 24/7
- We turn proofs within 48 hours or less and 24 hours or less on all virtual sample requests. Virtual samples are also available at bicgraphic.com 24/7
EXACT Quantity Shipments on all products!
SECURE INVENTORY: Inventory is secured at the time you place the order and held until your final proof approval for all items, except factory direct items.
ONE CONTACT: You can contact us for all your needs at email@example.com or 1-888-446-5242.
You may have seen some of these changes already, and others you will begin to see soon. Thank you for taking this journey with us!